EXTREME AUTOWORKS – GENERAL TERMS AND CONDITIONS
THESE ARE EXTREME AUTOWORKS GENERAL TERMS AND CONDITIONS. IF YOU ARE HAVING A SPECIFIC SERVICE PERFORMED PLEASE REFER TO THOSE SPECIFIC TERMS AND CONDITIONS LISTED ON OUR WEBSITE UNDER FAQ’S.
Please take time to read the following in its entirety to completely understand the terms and conditions of Extreme Autoworks. You are solely responsible for reviewing our terms and conditions prior to submitting request to have any work performed. We will begin work when approval has been provided per the completion and signature of our Customer Information Sheet and any additional requested documents.
ACCURACY OF SPECIFICATIONS: Estimates are based on the accuracy of the specifications provided to us by you, the customer. If we discover after accepting any job or vehicle that modifications need to be made we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish for us to proceed. Any verbal requests or orders by the customer will be accepted, but in the absence of supportive documentation, Extreme Autoworks will not be responsible for verbal mistakes.
EVERYTHING MUST BE IN WRITING, Extreme Autoworks will not accept responsibility for the inaccuracies in orders telephoned in by the customer. We make every effort to quote a job accurately; but in the even of unforeseen circumstances or costs, we will notify you if there will need to be cost adjustment or if delays will result.
GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES, AND DISPUTES: The customer agrees to make full payment prior to the release of the product or vehicle. The vehicle or products will not be released until full payment has been processed accordingly. Any invoice that is not paid at the time of delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum. This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the product or vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. Customer shall identify to Extreme Autoworks in writing any dispute concerning an invoice within ten days of the date of the invoice. If disputes are not identified in writing within the ten-day time frame the customer has accepted the job and the invoice. Customer must contact Extreme Autoworks of any and all work in dispute, accompanied by written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections.
Extreme Autoworks is not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation or deliver of our products. It is the clients responsibility to read our Terms & Conditions available on our website prior to contacting Extreme Autoworks to perform any services or orders. All quotations are valid for 30 days.
PAYMENT TERMS: Customer or assigned agent completing the Customer Information sheet agrees that they are the responsible party for payment of services requested. Customer or assigned agent agrees to make full payment prior to vehicle release and agree to be responsible for al collection fees including attorney fees and court costs for any unpaid balances at the interest rate of 18% per annum. Any custom ordered materials for the customer’s job is required to be paid for 100% prior to the order for the film before the work will be performed and is non-refundable. If custom material is ordered it is non-refundable and there is a 25% restocking fee on top of the already purchased film cost if you do not proceed forward with the installation. WE DO NOT ACCEPT CHECKS unless they are paid via certified funds and are pre-approved in writing by Extreme Autoworks. A fee of $35.00 will be charged for any returned checks, in addition to the amount due. Any request changes to the description of services stated above need to be in writing and any additional charges incurred will be charged accordingly. Customer will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.
CONDITION OF VEHICLE PRIOR TO INSTILLATION: All vehicles must be delivered to our location clean and free of grease, dirt, oil, dog hair, debris, etc. A cleaning charge of $75.00 per hour will be assessed for any additional cleaning or removal of existing material. Extreme Autoworks is not responsible for the condition of the surface the vehicle is brought to us in.
RETURNS: Any custom orders are to be paid for by the customer 100% prior to ordering the product and are non-refundable. If the job is cancelled or the customer does not want the product for any reason the cost is non-refundable for all custom orders. If the product is a returnable item there is a 25% restocking fee for the return and the fee will be deducted from the initial cost of the product upon the return. If an issue arises the customer must submit their complaint in writing and give Extreme Autoworks the opportunity to see the issue and try and resolve the issue prior to pursuing any legal actions. Since we are a custom installation shop and services and products are performed to the customers specifications Extreme Autoworks must be given the opportunity to address any issues, including removal and reinstallation, before the client issues a credit card charge backs or check cancellations. In the event that the client does request a credit card charge back or check cancellation, the customer will be liable for all legal fees and or additional costs that were incurred to Extreme Autoworks. If a credit card dispute is decided in the favor of Extreme Autoworks and we suffer any losses due to the client’s actions the client is liable for all legal fees, court costs, etc. If the customer fails to make full payment on an invoice then the customer authorizes Extreme Autoworks to remove the product from the vehicle if installed. SINCE EXTREME AUTOWORKS IS A CUSTOM INSTALLATION SHOP AND WE PERFORM SERVICES TO THE CUSTOMERS SPECIFICATIONS ONCE THE MATERIAL IS INSTALLED ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED.
ESTIMATES: Estimates are good faith estimates and are based on the current information Extreme Autoworks has at the time the estimates are given. Estimates given are good for 30 days and are subject to change.
VEHICLE INSPECTION/CONDITION: Extreme Autoworks will complete a pre-inspection the day the car is delivered and alert the customer of any concerns prior to work being performed. We will also perform a post-inspection once the vehicle is completed prior to the release of the vehicle.
Extreme Autoworks is not responsible for the condition of the surface the vehicle or glass is brought to us in. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the film material may not adhere to the surface at all. We are not responsible for damage done to a vehicle prior to it arriving at our shop or broken windows if there is existing damage prior to installation.
CONTENT: We reserve the right to refuse any work or vehicle for any reason.
INSTALLATIONS: We make every effort to make look as clean and seamless as possible, however, there may certain surfaces that material will not adhere to and customers are not advised to install on such areas. If the customer requests that the material still be installed we are not responsible for the material not sticking or adhering to those surfaces and the manufacture will not warranty such items.
WE CANNOT DO AN INSPECTION OVER THE PHONE, VIA EMAIL OR THROUGH PICTURES; WE MUST SEE THE VEHICLE AT OUR LOCATION FOR INSPECTION.
Installation time is based upon many factors including but not limited to, material selected, curing time, places where material is being installed, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for instillation but reserve the right to change them at any time for any reason.
EXTREME AUTOWORKS IS AN INSTALLATION COMPANY ONLY WE ARE NOT THE MANUFACTURE OF ANY PRODUCTS.
REMOVALS: All removals of material are quoted separately and are based on a per hour basis. Removals can be very time consuming and costly and is billed as such. Extreme Autoworks is not responsible for the condition of the surface underneath the film being removed or for any damage that occurs when such material is removed from the vehicle. Extreme Autoworks is not responsible for any damage that occurs to the vehicle at the owner’s request.
WARRANTY AND MATERIALS: All materials are installed per the customer or authorized representatives request. We are not the manufacture of the product and all warranties are offered through the manufacture of the product the customer specifically ordered. For warranty information you must visit the manufacture website or brochure for specific information regarding the product(s) you ordered. Extreme Autoworks is the installer of the product, not the manufacture. However, if there is something wrong with the product our manufactures do stand behind their products as do we, so please do not hesitate to contact us. Damage done to the film by the customer or any third party is not a warranty issue and will not be covered as such.
AFTER CARE: Be sure to return for your free 30-60 day check-up (ONLY IF NECESSARY). If you do need to return for any reason WE ASK THAT YOU PLEASE BRING A FRESHLY CLEANED CAR TO THE CHECK-UP SO WE CAN SEE AND ADDRESS ALL AREAS AT THAT TIME. We must physically see the vehicle in person in order to address any issues, phone conversations, emails, or pictures will not suffice. After care for your purchase is solely the responsibility of the customer.
VEHICLE STORAGE FEES: Vehicles left beyond the authorized pickup day (definition of authorized pickup day: is the date vehicle is ready to be picked up and the client has been notified) will be charged $50.00 per day, per occupied space, until the vehicle or vehicles have been picked up and paid for.
CHANGES/CORRECTIONS/ERRORS: We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability and update information at anytime without prior notice.
ENTIRE AGREEMENT: This agreement constitutes the entire agreement between the parties and will supersede all proposals or prior agreements, written or oral and all other communications between the parties relating to the subject matter of this agreement. This agreement may not be varied other than in writing, executed by the duly authorized representative of both parties. Clients and or authorized representative acknowledge that they have read and understand the terms and conditions and agree to accept these prices, fees, charges, conditions, and specifications listed herein and authorize Extreme Autoworks to perform all work as specified. Client understands that we are not the manufacture of the products and that we do not guarantee the quality of the products provided to us by the manufacture. Customer or assigned agent agrees not to do harm to Extreme Autoworks by way of slander, via in-person, over the phone, in writing (published words), or by instructing other to do so as well. Any published statements made by a customer or its assigned agent must be approved by Extreme Autoworks prior to publication. In the event of any dispute, claim or controversy arising out of or relating to the information described in these Terms & Conditions all parties agree to resolution by Mediation/Binding Arbitration. The Mediation/Binding Arbitration will be administered by JAMS Denver pursuant to its comprehensive mediation and arbitration rules and procedures. If customer or assigned agent take legal action against Extreme Autoworks for any of the information contained in this agreement the customer or assigned agent agrees to bear all legal fees and court costs. The validity and enforceability of this agreement will be interpreted in accordance with the laws in the state of Colorado applicable to agreements entered in to and services performed in the state of Colorado. If we must retain attorneys to collect our invoices, we will be entitled to reasonable attorneys fees, court costs, administrative fees and interest at the maximum rate permitted by law.
Thank you for taking the time to read and understand our terms and conditions. If you have any questions please do not hesitate to contact us. Thank you!