VEHICLE WRAPS – TERMS AND CONDITIONS
Please take the time to read the following in its entirety to completely understand the terms and conditions of essential factors when dealing with the purchase and maintenance of vinyl vehicle wrap for your vehicle. You are solely responsible for reviewing our terms and conditions prior to submitting request to have work performed. We will begin work when approval has been provided per the completion and signature of our Customer Information Sheet and any additional requested documents.
ACCURACY OF SPECIFICATIONS: Estimates are based on the accuracy of the specifications provided to us by you, the customer. If we discover after accepting a the vehicle, products or digital file that there are corrections or modifications needed, we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish for us to proceed. Any verbal requests or orders by the customer will be accepted, but in the absence of supportive documentation, Extreme Autoworks will not be responsible for verbal mistakes.
EVERYTHING MUST BE IN WRITING, Extreme Autoworks will not accept responsibility for the inaccuracies in orders telephoned in by the customer. We make every effort to quote a job accurately; but in the even of unforeseen circumstances or costs, we will notify you if there will need to be cost adjustment or if delays will result.
GENERAL TERMS AND CONDITIONS, FEES, TERMS OF PAYMENT, AND DISPUTES: The customer agrees to make full payment prior to the release of the vehicle. The vehicle or products will not be released until full payment has been processed accordingly. Any invoice that is not paid at the time of delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum. This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. Customer shall identify to Extreme Autoworks in writing any dispute concerning an invoice within ten days of the date of the invoice. If disputes are not identified in writing within the ten-day time frame the Customer has accepted the invoice. Customer must contact Extreme Autoworks of any and all work in dispute, accompanied by written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections.
Extreme Autoworks is not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation or deliver of our products. It is the clients responsibility to read our Terms & Conditions available on our website prior to contacting Extreme Autoworks to perform any services. All quotations are valid for 30 days.
PAYMENT TERMS: Customer or assigned agent completing the Customer Information sheet agrees that they are the responsible party for payment of services requested. Customer or assigned agent agrees to make full payment prior to vehicle release and agree to be responsible for all collection fees including attorney fees and court costs for any unpaid balances at the interest rate of 18% per annum. All vinyl wrap material that is ordered for the customer’s job is required to be paid for 100% prior to the order for the film or the work being performed. If custom vinyl material is ordered it is non-refundable and there is a 25% restocking fee on top of the already purchased vinyl wrap material cost. WE DO NOT ACCEPT CHECKS unless they are paid via certified funds and are pre-approved in writing by Extreme Autoworks. A fee of $35.00 will be charged for any returned checks, in addition to the amount due. The vinyl wrap once ordered is non-refundable and there is a 25% restocking fee on top of the already purchased film if you do not proceed forward with the instillation. Any graphic design work will not begin until a deposit of $300.00 is provided. This will cover the first 4 hours of design time which includes but is not limited to graphic preparation and set-up, mock-up of graphics on vehicle, this does not include the actual print. If the full 4 hours is not used it will be credited toward the print or instillation of the job. Customer will be provided with one vehicle wrap design based on agreement between Extreme Autoworks designer and client. Any requested changes to the description of services stated above need to be in writing and any additional editing that occurs will incur additional charges and fees as deemed necessary by Extreme Autoworks. Customer will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.
CONDITION OF VEHICLE PRIOR TO WRAP INSTILLATION: Vehicle must be delivered to our location clean and free of dirt, grease, oil, and free from any existing vinyl wrap. A cleaning charge of $75.00 per hour will be assessed for any additional cleaning or removal of existing vinyl wrap. Extreme Autoworks is not responsible for the condition of the surface the car is brought to us in. Any rust, bubbling, scratches, dents or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the vinyl may not adhere to the surface at all. Vinyl wrap will take the form of the surface underneath. Any areas that are repaired prior to vinyl wrap must be properly repaired with and be finished with OEM (Original Equipment Manufactured) paint or clear coat. Any recently applied finish must be cured for the full amount of time recommended (minimum of 30 days) by the paint manufacture before applying vinyl wrap to the surface. WE AR NOT RESPONSIBLE FOR THE CONDITION OF THE VEHICLE PRIOR TO THE VINYL WRAP BEING INSTALLED OR WHAT IS UNDERNEATH THE VINYL ONCE IT IS INSTALLED.
ALL SIGNES REMAIN THE PROPERTY OF EXTREME AUTOWORKS UNTIL PAID IN FULL: Pending payment for goods supplied, the customer hold the goods as the property of Extreme Autoworks and the goods must be keep identified as belonging to Extreme Autoworks. In the even that the customer fails to make payment, the customer irrevocably authorizes Extreme Autoworks to remove the graphics.
RETURNS: Vinyl wrap is a non-returnable item once the material is ordered, an image or it is installed per a customer’s personal request. Any custom ordered vinyl material for any project/customer is paid for by the customer 100% prior to ordering the product. If the job is cancelled or the customer does not want the product for any reason the vinyl material is non-refundable for all custom orders. If the product is a refundable item there is a 25% restocking fee for the return and the fee will be deducted from the initial cost of the product upon the return. If an issue arises the customer must submit their complaint in writing and give Extreme Autoworks the opportunity to see the issue and try and resolve the issue prior to pressuring any legal actions. Since all vinyl wrap jobs are customized to the customers specifications Extreme Autoworks must be given the opportunity address any issues, including reprinting or reinstallation time, before the client issues a credit card charge backs or check cancellations. In the event that the client does request a credit card charge back or check cancellation, the customer will be liable for all legal fees and or additional costs that were incurred to Extreme Autoworks. If a credit card dispute is decided in the favor of Extreme Autoworks and we suffer any losses due to the client’s actions the client is liable for all legal fees, court costs, etc. If the customer fails to make full payment on an invoice then the customer authorizes Extreme Autoworks to remove the vinyl from the vehicle if installed. SINCE VINYL WRAP IS CUSTOM ORDERED AND PRINTED TO THE CUSTOMERS SPECIFICATIONS ONCE THE VINYL IS ORDERED, PRINTED ON OR INSALLED ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED.
ESTIMATES: Estimates are good faith estimates and are based on the current information Extreme Autoworks has at the time the estimates are given. Estimates given are good for 30 days and are subject to change.
COPYRIGHT: You, the customer, declare that you hold the legal copyright and or trademark permission for any text, images, and or data supplied to us and that you have the legal right to produce or reproduce all printed materials ordered from us. By supplying images, text or any other data to us, you grant us permission to use this material freely in the pursuit of the design. In the event that a charge, claim or demand, or arbitration, action or proceedings is made or commenced against us based upon, related to or arising from the alleged wrongful action of you, or alleging that the printing performed or product produced by us that was ordered by you: (a) infringes any copyright, patent or proprietary right of any person; or (b) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, that you shall indemnify and hold us and our employees, partners, affiliates, subsidiaries and suppliers harmless from and against any loss, damages, liability, cost expense arising from or related to the claim including without limitation: a)defending us against any such claim: b) paying any judgment or award against you; and c) reimbursing us for any legal fees and expenses we reasonably incur in responding. According to copyright law www.copyright.gov, the rights to all designs and artwork, including but not limited to the photography and or illustration created by independent photographers or illustrators obtained by us, or purchased for a stock agency on your behalf, remains with the individual designer, artist, photographer or illustrator. It is your responsibility to verify that your images are legally reproduced and that you have in your possession written approval of owners. Unless a “Purchase of Rights” (a buyout) is negotiated with us and/or our authorized representative, you may not use or reproduce the design or images therein for a purpose other than the one(s) originally stipulated. If you wish to use the design we have created and/or the images within it for another purpose or project, including a reprint or exhibition, you must contract us to arrange the transfer of right and any additional fees before proceeding. If printing or other implementation is done through your vendor you agree to return to us all our original mechanicals and artwork (slides, print, drawings, separations, etc.) within 2 weeks, and to provide us with printed samples of each project. We reserve the right to photograph and/or distribute or publish for our firm’s promotional marketing needs any work we created for you, including mock-ups and comprehensive presentations, as samples of our portfolio, newsletter, brochures, internet and similar media.
VEHICLE INSPECTION/CONDITION: Extreme Autoworks will complete a pre-inspection report the day the car is delivered to ensure that inspection criteria is completed prior to work being performed. We will also perform a post-inspection once the vehicle is completed prior to the release of the vehicle.
Extreme Autoworks is not responsible for the condition of the surface the car is brought to us in. Any rust, bubbling, scratches, dents or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or they vinyl may not adhere to the surface at all. Vinyl wrap will take the form of the surface underneath. Any areas that are repaired prior to vinyl wrap must be properly repaired with and be finished with OEM (Original Equipment Manufactured) paint or clear coat. Any recently applied finish must be cured for the full amount of time recommended by the paint manufacture before applying vinyl wrap to the surface.
CONTENT: We reserve the right to refuse anything we determine to be inappropriate submission. We also reserve the right to refuse any work or vehicle for any reason.
COLOR PROOFING: The customer is responsible for the colors and graphics they are providing. Digital print colors may not match perfectly. Whereas we attempt to closely match your design color, not all PMS colors can be exactly matched or duplicated by digital printing and we do not give any guarantees to precise color matches. If you have specific color(s) you wish to be printed and tested prior to your job being produced please let us know and we will provide you with samples for your approval prior to printing the full job.
INSTALLATIONS: VINYL WRAP IS NOT PAINT! We make every effort to make the vinyl look as seamless as possible, however, there may be curves, bumps, rivets moldings and deep-channeled curves that the vinyl will not be able to conform to. There will be areas, such as door handles, mirrors, gas caps, doorframes, wheel wells, around edges and hard corners where original paint color may be visible. In some cases relief cuts need to be made or patches need to be installed to conceal vehicle colors. Stretching film will result in some shrinkage as it attempts to return to its original form/dimensions. As it shrinks, some minor tenting and lifting does occur and will be addressed in the 30-60 day check-up if necessary. There will also be seams where the panels meet or where the vinyl is not large enough to cover certain areas. Extreme Autoworks is not responsible for vinyl wrap limitations and does not accept any liability as such.
When dealing with graphics we make ever effort to match up graphics on difference panels exactly, however, when using printed vinyl we cannot guarantee that the graphics will match up exactly due to complex curves and angles of the vehicle. A 5% margin is considered acceptable when dealing with printed graphic designs. All wraps need to be applied to “like new” vehicle finish for the best results. There must be an excellent bond of the paint and its finish to the vehicle substrate. Any rust, bubbling, scratches, dents or other damage will be visible through the film, and such surface imperfections may damage the film or cause the film to fail prematurely. Areas repaired with body filer must be sanded, epoxy primed and finished with OEM (Original Equipment Manufacture) paint or clear coat. Any recently applied finish must be fully cured for a minimum of 30 days prior to film being applied. Extreme Autoworks expressly disclaims all warranties on buses, planes, trains, Rv’s, custom vehicles, motorcycles, and vehicles with OEM paint that is more than 6 years old.
Graphics on vehicles are intended to be viewed from a distance of at least twenty (20) feet and Extreme Autoworks produces and prints each graphics with the quality and detail appropriate for viewing from such distance. Intended viewing distance is ten (10) feet for color change vinyl, decals, stickers, etc. Extreme Autoworks does not warranty anything on rush same day printing and lamination where the instillation schedule prohibits proper print curing and lamination time.
Installation time is based upon many factors including but not limited to, film selected, curing time, places where vinyl is being installed, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for instillation but reserve the right to change them at any time for any reason.
Vehicle wrap material does not stick or adhere well to plastic, primer, silicone or rubber surfaces and customers are not advised to wrap such areas. If the customer requests that these areas be wrapped we are not responsible for the material not sticking or adhering to those surfaces and the manufacture will not warranty such items being wrapped.
In most cases of vinyl lifting, it is a material issue and it typically occurs in the first few weeks after instillation. We do require a 30-60 day check-up to see the vehicle first hand and to be able to address any issues at that time to prevent the continued peeling and to trim the pieces before they become contaminated. If you do not return within the 30-60 day required time frame to address any issues we are not responsible for the condition of the vehicle wrap. Extreme temperatures can also affect the vinyl such as extreme heat and cold as well as humidity and dust. We recommend you garage your vehicle as much as possible to prevent from these types of issues and to extend the life of your wrap material.
REMOVALS: All removals for vehicle wraps are quoted separately and are based on a per hour basis. Vinyl removal can be very time consuming and costly and is billed as such. Extreme Autoworks is not responsible for the condition of the paint underneath the vinyl wrap or for any damage that occurs when such material is removed from the vehicle. Please note, our experience shows that removal of vinyl decals or vehicle wraps, from good quality original OEM paint will typically not damage the paint. However, it is the duty and responsibility of the owner or authorized representative of the vehicle to ensure the suitability of the surface before installing such materials and when they are removed. Due to the fact that not all preinstalled vinyl’s are designed to be removed, and in many cases pre-existing vinyl’s are non-removable, we are not responsible for any damage that occurs to the vehicle at the owners request.
WARRANTY AND MATERIALS: All materials are ordered and installed at the customer’s request and are custom ordered or printed for the customer’s specific job. We are not the manufacture of the product and all warranties are offered through the manufacture of the product the customer specifically ordered. For warranty information you must visit the manufacture website for specific information regarding the product(s) you ordered. Extreme Autoworks is the installer of the product, not he manufacture. However, if there is something wrong with the product our manufactures do stand behind their products as do we, so please do not hesitate to contact us. Damage done to the film by the customer or any third party is not a warranty issue and will not be covered as such.
VEHICLE STORAGE FEES: Vehicles left beyond the authorized pickup day (definition of authorized pickup day: is the date vehicle is ready to be picked up and the client has been notified) will be charged $50.00 per day, per space occupied, until the vehicle or vehicles have been picked up and paid for.
CHANGES/CORRECTIONS/ERRORS: We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability and update information at anytime without prior notice.
AFTER CARE: We recommend hand washing only and using only vinyl safe washing materials. Avoid any harsh chemicals of any kind that can deteriorate the laminate or vinyl adhesive. Avoid using abrasive washing clothes as well as drying towels. Never use high-pressure spray or power washers. You should wait 30 days before washing any newly applied vinyl wrap materials.
AGREEMENT: This agreement constitutes the entire agreement between the parties and will supersede all proposals or prior agreements, written or oral and all other communications between the parties relating to the subject matter of this agreement. This agreement may not be varied other than in writing, executed by the duly authorized representative of both parties. Clients and or authorized representative acknowledge that they have read and understand the terms and conditions and agree to accept these prices, fees, charges, conditions, use of images and specifications listed herein and authorize Extreme Autoworks to perform all work as specified. Client understands that we are not the manufacture of the products and that we do not guarantee the quality of the products provided to us by the manufacture. Client also understands that we cannot guarantee the quality and color of any artwork given to us from the client. Customer or assigned agent agrees not to do harm to Extreme Autoworks by way of slander, via in-person, over the phone, in writing (published words), or by instructing other to do so as well. Any published statements made by a customer or its assigned agent must be approved by Extreme Autoworks prior to publication. In the event of any dispute, claim or controversy arising out of or relating to the information described in these Terms & Conditions all parties agree to resolution by Mediation/Binding Arbitration. The Mediation/Binding Arbitration will be administered by JAMS Denver pursuant to its comprehensive mediation and arbitration rules and procedures. If customer or assigned agent take legal action against Extreme Autoworks for any of the information contained in this agreement the customer or assigned agent agrees to bear all legal fees and court costs. The validity and enforceability of this agreement will be interpreted in accordance with the laws in the state of Colorado applicable to agreements entered in to and services performed in the state of Colorado. If we must retain attorneys to collect our invoices, we will be entitled to reasonable attorneys fees, court costs, administrative fees and interest at the maximum rate permitted by law.
Thank you for taking the time to read and understand our terms and conditions. If you have any questions please feel free to contact us. Thank you!